Terms & Conditions

To use our Services, you must:

• Be at least 18 years old or have the permission of a parent or legal guardian.
• Provide accurate, complete, and up-to-date information during registration.
• Use the Services only for lawful purposes.

You are responsible for maintaining the confidentiality of your account credentials.

When creating an account, you agree to:

• Provide accurate registration information.
• Keep your login credentials secure.
• Notify us immediately of any unauthorised use of your account.
• Accept responsibility for all activities performed through your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

By placing an order, you agree that:

• All order information is accurate.
• The delivery address is complete and correct.
• You are authorised to use the selected payment method.
• Orders are subject to product availability.

Once an order is confirmed, preparation may begin immediately. Requests for cancellation or modification may not be possible after preparation has started.

All prices displayed in the application or website are listed in Indian Rupees (INR) unless otherwise stated. Prices may change without prior notice. Applicable taxes, delivery charges, convenience fees, or promotional discounts will be displayed during checkout.

Payments may be made using the payment methods available within the application. You agree to provide valid payment information. We do not store complete debit card, credit card, or banking credentials — payments are securely processed by authorised third-party payment providers.

Delivery estimates are provided for convenience only. Actual delivery times may vary due to:

• Weather conditions
• Traffic
• Public holidays
• High order volumes
• Technical issues
• Events beyond our reasonable control

We are not liable for delays caused by circumstances outside our control.

Orders may only be cancelled before food preparation begins. Once preparation has started, cancellation requests may be declined. If Brijwasi is unable to fulfil your order, an eligible refund will be processed according to our Refund Policy.

Refunds are considered in circumstances such as:

• Duplicate payments
• Orders cancelled by Brijwasi
• Failed payment transactions where funds are successfully captured
• Incorrect charges verified by our support team

Refund processing times depend on your payment provider or financial institution.

Coupons, promotional offers, and discounts:

• Are subject to their individual terms.
• May have validity periods.
• Cannot be exchanged for cash.
• May be withdrawn or modified without prior notice.

Fraudulent use of promotional offers may result in account suspension.

You agree not to:

• Use the Services for unlawful purposes.
• Submit false or misleading information.
• Attempt unauthorised access to our systems.
• Disrupt or interfere with platform operations.
• Upload malicious software or harmful code.
• Copy, reverse engineer, or exploit any part of the Services without permission.

All content available through the Services — including but not limited to logos, brand names, images, product photographs, menus, graphics, software, designs and text — is owned by or licensed to Brijwasi Sweets & Restaurant and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without prior written permission.

We strive to keep the Services available at all times. However, we do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Maintenance
• Software updates
• Network failures
• Technical issues
• Force majeure events

To the fullest extent permitted by applicable law, Brijwasi Sweets & Restaurant shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business opportunities.
• Service interruptions.
• Delivery delays beyond our control.
• Unauthorised access resulting from user negligence.
• Technical failures of third-party services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

We reserve the right to suspend or terminate access to the Services without prior notice if you:

• Violate these Terms.
• Engage in fraudulent activities.
• Misuse promotional offers.
• Attempt unauthorised access.
• Engage in activities that may harm our business, customers, or platform.

We may modify, suspend, or discontinue any feature of the Services at any time without prior notice. We may also update menus, prices, features, and functionality to improve our Services.

We may revise these Terms from time to time. The updated version will become effective once published on our website or application with a revised effective date. Continued use of the Services after such updates constitutes acceptance of the revised Terms.

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms or the use of the Services shall be subject to the exclusive jurisdiction of the competent courts where Brijwasi Sweets & Restaurant is registered or operates, unless otherwise required by applicable law.

For questions regarding these Terms and Conditions, please contact us: