Refund & Cancellation Policy

Before order confirmation

You may cancel your order before it has been accepted or confirmed by Brijwasi Sweets & Restaurant. If payment has already been made, the eligible amount will be refunded.

After order confirmation

Once your order has been confirmed and food preparation has begun, cancellation requests may not be accepted, as the products are freshly prepared.

Orders already dispatched

Orders that have been dispatched for delivery cannot be cancelled.

You may be eligible for a refund in the following situations:

Order not delivered

If your order cannot be delivered due to reasons attributable to Brijwasi Sweets & Restaurant, you may receive a full refund.

Restaurant cancellation

If Brijwasi Sweets & Restaurant cancels your order because an item is unavailable, operational issues arise, or the order cannot be fulfilled, you will receive a full refund for the amount paid.

Failed or duplicate payment

If your payment is:

• Charged more than once for the same order, or
• Successfully debited but the order was not created due to a technical issue,

the excess or unsuccessful payment will be refunded after verification.

Incorrect charges

If you believe you have been charged incorrectly, please contact our customer support. Valid claims will be reviewed, and eligible refunds will be processed.

Refunds may not be issued in the following cases:

• Cancellation requests made after food preparation has started.
• Orders already dispatched for delivery.
• Incorrect delivery address or contact information provided by the customer.
• Customer unavailable to receive the order at the delivery location.
• Delays caused by weather, traffic, natural disasters, strikes, government restrictions, or other events beyond our reasonable control.
• Minor variations in food appearance, packaging, or presentation that do not affect quality or safety.
• Personal taste preferences after successful delivery.

If you receive an incorrect, damaged, or unsatisfactory order, please contact our customer support as soon as possible after delivery. To help us investigate the issue, we may request:

• Your Order ID
• A description of the issue
• Photographs of the received items (where applicable)

Each case will be reviewed individually, and an appropriate resolution may include a replacement, partial refund, full refund, or another suitable remedy at our discretion.

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on your bank, card issuer, UPI provider, or payment gateway. While we initiate approved refunds promptly, it may take 5–10 business days for the amount to appear in your account.

If Cash on Delivery (COD) is available:

• No monetary refund is applicable for unpaid cancelled orders.
• Any approved compensation or replacement will be handled according to the circumstances of the order.

If an order placed using a promotional offer, coupon, or discount is refunded:

• The refund amount will generally be limited to the amount actually paid by the customer.
• Promotional discounts or coupons may not be restored unless required by the terms of the specific promotion.

Brijwasi Sweets & Restaurant reserves the right to refuse refund requests in cases involving:

• Fraudulent activity
• Repeated misuse of the refund process
• Abuse of promotional offers
• False or misleading claims

We may update this Refund & Cancellation Policy from time to time. The latest version will always be available on our website and mobile application with an updated effective date.

For questions regarding cancellations or refunds, please contact us: